FAQ

We process your credit as soon as we confirm your preferred resolution. Please allow 1-2 weeks for processing returns. The purchase amount will typically be restored to your credit card within 24 hours to 7 business days, depending on your bank’s policy. Please note that the shipping fee will be deducted from your total order value if you’re returning the entire order.

At TwillTees, there are no hidden fees. We do not charge any stocking or handling fees for returns. You are only responsible for the return shipping fees for sending items back to us. The original shipping fee will also be deducted from the total order value before releasing your credit back to you.

At TwillTees, we accept the following payment methods:

• MasterCard
• Visa
• PayPal

This usually happens to debit card holders. When you pay with a debit card, your bank statement may show two entries at the same time (a pre-authorization and the final sale). The pre-authorization hold will be released within a few days, depending on your bank’s policies. This hold allows us to verify that funds are available so we can begin processing your order. Your card won’t be charged until your order is shipped.

At checkout, you can select PayPal as a payment option.

Unfortunately, it is not possible to split payments between PayPal and another payment method. Each order must be paid with a single payment method.

You may choose a different shipping address for your order; however, the billing address on your PayPal account must match the billing address on your order.

Ensure that the billing addresses for your order and your PayPal account match. If they do, check for any errors in your PayPal account information, including your current balance.

This can happen for a few reasons: you might have entered an incorrect email address during checkout, or you may have an active spam blocker. Ensure your user information is current and try turning off any spam blockers. First, look up your order here to verify your information. If the information is incorrect, contact us for assistance in editing your details.

We must receive all returns and exchange submissions, including replacements for missing or damaged items, within 30 days of the purchase date listed on your order receipt.

Once your order is placed, we begin processing it immediately. Unfortunately, this means we can’t make changes to an order once it’s placed. In limited circumstances, we may be able to offer different solutions. Please contact us for assistance.

You will receive an order number via email. You can also check your order history here approximately 5 minutes after placing your order.

We process your credit as soon as we confirm your preferred resolution with you. Please allow 1-2 weeks for processing returns. The purchase amount will typically be restored to your credit card within 24 hours to 7 business days, depending on your bank’s policy. Note that the shipping fee will be deducted from your total order value if you return the entire order.

We take pride in securely packaging your orders, but we know things can happen. Please contact us immediately! We must receive all returns and exchange submissions, including replacements for missing or damaged items, within 30 days of the purchase date listed on your order receipt. View our full returns/exchange policy here. If you ordered more than one item, we may ship your order in separate packages depending on inventory availability. Please check your order status and shipping emails for tracking information. If something is still amiss, contact us right away!

It takes approximately 2 business days for tracking information to be updated in the system after your order has shipped. Try tracking your package again after 1-2 business days.

When you see “processing” on your order status, please don’t worry – it just means we’ve received your order, and you’re in line to have it filled as soon as we can. Due to overwhelming demand, it may take some time before your order ships. The status will remain “processing” until then.

We are working hard to get orders out as soon as possible, but due to recent increased order volume, it may take longer than usual for your order to arrive. Keep an eye on your email for all order updates. We’ll email you once your order ships or if there are updates on the status of your order.

We apologize for any order and shipping delays. We are working hard to deliver your order as soon as possible while ensuring it arrives in a satisfactory state. Keep an eye on your email for all order updates. We’ll email you once your order ships.

All orders now take a few business days to process, regardless of the shipping method used. Orders are shipped Monday through Friday. We may need to contact you if there is an issue with your order, so please ensure your information on file is accurate. All order communication is done via email, so it’s important that your email address be accurate and current, and that you deactivate any spam blockers.

Once your order is placed, we start working on it right away. We are currently unable to delay or hold shipments.

We do not offer gift-wrapping, but we do offer gift boxes during the holiday season. Just add them to your order.

You may come across price variations due to promotions or markdowns during your shopping experience or after your order has been placed. Unfortunately, we cannot offer price adjustments on any items from prior purchases.

Once your order is placed, we start working on it right away. We cannot make changes to an order once it’s placed. In limited circumstances, we may be able to cancel orders if they have not shipped. Please contact us for assistance.

To start the return process, click here. We must receive all returns and exchange submissions, including replacements for missing or damaged items, within 30 days of the purchase date listed on your order receipt.

TwillTees is a secure site. All credit card and personal information is encrypted across a secure line, and we only work with trusted payment service providers.