At Twill Tees, we are committed to ensuring your satisfaction with every purchase.
Eligibility for Refund
If for any reason you are not completely satisfied with your order, you may be eligible for a refund or exchange under the following conditions:
- Defective, Damaged, or Misdescribed Items: We offer refunds for items that are defective, damaged upon receipt, or significantly differ from the product description on our website. To qualify for a refund, please ensure you contact us within 30 days of receiving your order. The item must be unused, unworn, unwashed, and returned in its original packaging.
Non-Eligible Items
- **Products that have been worn, washed, altered, or are not in their original condition are not eligible for refunds.
Process for Requesting a Refund
To initiate a refund request, please email us at info@twilltees.com with the following information:
- Order Number: Provide your order number for reference.
- Description of Issue: Include a detailed description of the issue.
- Photos: Attach clear photos showing the defective or damaged area of the item.
Review Process
Upon receiving your refund request, our customer service team will carefully review the provided information. We aim to respond to all refund requests within 2 business days.
Approval and Refund
- Refund Processing: If your refund request is approved, the refund will be processed to your original method of payment within 5-7 business days.
Shipping Costs
- Return Shipping: Customers are responsible for the shipping costs associated with returning items for an exchange, unless the item received was defective or incorrect due to our error.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: info@twilltees.com
Website: www.twilltees.com
Thank you for shopping with Twill Tees!
